At Astrosumi, we strive to ensure your satisfaction with our gemstones and astrology consultation services. If you are not entirely satisfied with your purchase, we are here to help. This Returns and Refunds Policy outlines the conditions and procedures for returning items and obtaining refunds.

1. Returns

• Eligibility for Returns: You may return a product within 7-10 days of delivery, provided that the item is in its original condition, unused, and in its original packaging. To initiate a return, you must provide proof of purchase.
• Non-Returnable Items: Certain items are not eligible for return, including:
  • Custom or personalized gemstones.
  • Astrology consultation services that have already been provided.
  • Products marked as final sale.
• Return Process: To return an item, please follow these steps:
  1. Contact Us: Email us at [insert contact email] or call us at [insert contact phone number] to request a return authorization.
  2. Pack the Item: Securely pack the item in its original packaging along with the proof of purchase.
  3. Ship the Item: Send the item to [insert return address]. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

2. Refunds

• Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment.
• Processing Time: Refunds will be processed within [insert time frame, e.g., 5-10 business days] of receiving the returned item. The credit will be applied to your original method of payment.
• Partial Refunds: In certain situations, only partial refunds are granted:
  • Items with obvious signs of use.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

3. Exchanges

• Exchange Eligibility: If you wish to exchange a product, you may do so within [insert exchange period] days of delivery, provided that the item is in its original condition, unused, and in its original packaging.
• Exchange Process: To initiate an exchange, please contact us at [insert contact email] or [insert contact phone number]. Follow the same steps as for returns to send the item back. Once we receive the returned item, we will process the exchange.

4. Damaged or Defective Items

• Reporting Damages: If you receive a damaged or defective item, please notify us within [insert reporting period, e.g., 7 days] of delivery. Provide us with a description and photographic evidence of the damage or defect.
• Replacement or Refund: For damaged or defective items, we will offer a replacement or a full refund, including any shipping costs incurred by you for returning the item.

5. Cancellation Policy

• Order Cancellation: You may cancel your order within [insert cancellation period, e.g., 24 hours] of placing it. To cancel an order, please contact us at [insert contact email] or [insert contact phone number]. If the order has already been shipped, you will need to follow the return process once you receive the item.
• Refund for Canceled Orders: If your order is canceled within the allowed period, we will process a full refund to your original method of payment.